Questions

Straight answers

Do I need an account?

No. There is no sign-up and no login anywhere in the app. You pair your phone with your PC once by scanning a QR code, and that is the whole setup.

Where exactly do my photos end up?

In normal dated folders on your own PC, laptop or NAS drive — openable with any photo viewer. Nothing is sent to us, because we have nowhere to send it.

Is this a subscription?

No. The app is free and genuinely useful on its own. Pro is a single $9.99 payment with no renewal, no expiry and no price rise later.

Will it use my mobile data?

No. Backups run only on your home Wi-Fi. When you are out, new photos simply wait — the app tells you how many are waiting and gets on with it when you come home.

What if my PC is switched off?

Nothing is lost. The app waits, tells you plainly that your PC is asleep, and picks up where it left off next time the PC is awake and you are home.

Does it work with a NAS drive?

Yes — over SMB or SFTP. A PC or laptop is the easiest option and what most people choose, but if you already own a NAS you can send your backups straight to it. NAS destinations are part of Pro.

What exactly does Pro include?

Multiple phones, family sharing, custom backup folders, NAS destinations (SMB/SFTP), WhatsApp media, no ads, and all future updates. One payment covers every phone in the house.

Can multiple phones back up to one PC?

Yes. Each phone gets its own subfolder inside your backup directory, so files never mix. The free tier supports one phone; Pro unlocks every phone in the household.

Is my data encrypted?

Data in transit is encrypted with TLS (the same encryption banks use). On your PC, files are stored as ordinary files so you can open them with any application. Pairing credentials on your phone are encrypted with the Android Keystore.

How do I restore to a new phone?

Install Home Disks on the new phone, pair it with the same PC and use the Restore feature. Your photos and contacts are already on the PC in standard formats, so you can also copy them manually.

Does it work with Mac or Linux?

Not yet. The PC app currently supports Windows 10 and 11 only. Mac and Linux support may come in the future.

How much storage do I need?

However much space your photos and videos take on your phone. Home Disks copies originals at full resolution, so the backup is roughly the same size as the source. Most PCs have hundreds of gigabytes free.

What happens if I uninstall the app?

Your backed-up files stay exactly where they are on your PC, in ordinary folders. Nothing is deleted. If you reinstall later, pair again and the app picks up where it left off.

Can I move my backup to a different PC?

Copy the backup folder to the new PC, install the Home Disks agent there, and re-pair your phone. The app will detect existing files and skip them, so it will not duplicate anything.

Still have a question? Email us and we will answer it directly.